We'd be very grateful to hear about your experience. Let us know your views via our guest satisfaction survey https://www.guestsurvey.co.uk/therobbinswellleamington/  . If it's an urgent matter, please contact the manager at the Oak Tree Pub you visited or email our guest-care team https://www.guestfeedback.co.uk/nationalsearch/therobbinswellleamington/.

Please look through our FAQs which will hopefully answer your question. If not please contact our Guest Care team by completing our feedback form  https://www.guestfeedback.co.uk/nationalsearch/therobbinswellleamington/.

Our restaurants don't have their own email addresses, so if you'd like to talk to the manager please call him or her directly. You'll find the phone number on the "home" and "find us" pages of your nearest Oak Tree Pub.

Yes, you can find us on social media vis Facebook, Twitter and Instagram. See the bottom of our homepage to find the links.

You can book at any of our restaurants (subject to availability, of course) by making a reservation online or simply by giving them a call.

For same-day bookings, you can reserve your table online before 10.30am for lunch and by 4pm for dinner. You can also book up to three months in advance of the date you want to dine. Just pop onto our "Book a table" page, search and book for any of our restaurants, then await your confirmation email. Easy. If you're planning a big get-together or a special occasion, you might want to call the steakhouse you have in mind. You'll find the phone number on the home and find us pages of your nearest Oak Tree Pubs website.

To cancel an online booking, just click on the link in your booking confirmation email and follow the steps. Please try to give us as much notice as possible.

To find the open hours of any of our restaurants please visit the homepage for your local Oak Tree Pub and it will appear at the top of the page.

We like to think that dining at Oak Tree Pub is a bit of a treat, and many of our guests like to dress up to celebrate their special occasions. Therefore we have a smart-casual dress code and kindly request that no sportswear is worn when visiting Oak Tree Pub.

At Mitchells and Butlers we take the needs and the equal treatment of all our guests extremely seriously. We have invested heavily in this area in recent years and are committed to ensuring our facilities and services are accessible to all in line with the Disability Discrimnation Act 2004.

However, in some  cirmumstances, often small  sites or perhaps listed buildings,  alterations are not possible. Therefore, alternative arrangements are put in place to assist disabled guests. For example, where a ramp can't be installed in an entry due to difficulties with planning permission, small temporary ramps may be provided. To be certain that the site you are visiting is practical for disabled access, we would always suggest that a guest contact the restaurant/pub beforehand.

Children are welcome at all times so there are no restrictions placed on how late they can dine with us.

Please visit the homepage for the Oak Tree Pub you would like to visit and view the menu to see all of the prices

Please see our current menu and talk to a team member about any specific dietary requests. Our chefs will do their best to accommodate you

Our Coeliac guests can enjoy our steak experience as well as indulging in a range of tempting gluten free starters, mains and desserts. Our Gluten Free menu is accredited by Coeliac UK. Menu is available all day across all our restaurants

Although our chicken breasts are not free-range, we're pleased to confirm that they are Red Tractor Farm Assured

Young guests are welcome and have their own special menu. Furthermore, highchairs are available on request, and our team members will store away prams or pushchairs for ease.

Should a guest look under the age of 21, then identification will then be asked for, of which only the following will be accepted:

✔ International passport 

✔ UK or European Union photo-card driving licence (full or provisional)

✔ Proof of age card with 'PASS' accredited hologram

Our Challenge 21 scheme is firmly embedded within the Company. In line with police guidance, our pub teams are fully trained to recognise and accept the above forms of ID.Our Challenge 21 scheme is firmly embedded within the Company. In line with police guidance, our pub teams are fully trained to recognise and accept the above forms of ID.

NOTE
By law it is an offence to sell alcohol to a person aged under 18. Anyone under the age of 16 years must be accompanied by an adult. As a retailer of alcohol, we are mindful of our duty of care to our customers, staff and the wider community. It is therefore Mitchells & Butlers' Company policy not to allow under 18s to consume alcohol on our premises under any circumstances.

Through a carefully maintained relationship between our suppliers and processors, our butchers can guarantee that the Beef we source meets the highest standard of quality and is traceable from field to fork.

Only cattle from assured farms produced to a quality standard mark are used for Oak Tree Pubs with the highest standards of beef farming practices and animal welfare maintained.

We're delighted that you'd like to keep in touch. Simply find another Oak Tree Pub and sign up for all our latest news and offers.

Please ensure you have signed up to our newsletter and or app , please note that not all guests will receive the same offer at the same time.

When you signed up to our newsletter, did you enter your date of birth? If not, find a recent Oak Tree Pub email and click on the "email preferences" link to update your details. Please allow up to 4 weeks from sign up to your Birthday to receive your voucher.

To stop receiving our news and offers via email, just click on the "unsubscribe" link, which can be found at the very bottom of every email we send to you.

For set menu offers, as long as you are seated and order between the applicable hours of the offer then you are entitled to the discount.

It's great to hear that you're thinking of joining the team. See our jobs page for more info and links to our current vacancies https://www.therobbinswellleamington.co.uk/jobs

Due to the volume of requests we receive we are unable to deal with unsolicited supplier calls and emails. If you are interested in becoming a Oak Tree Pubs supplier please send your details in writing to - Procurement Department, Mitchells & Butlers, 27 Fleet Street, Birmingham, B3 1JP

Wireless internet, or WiFi for short, lets smartphones, tablets, laptops, cameras and all other WiFi-enabled devices connect to the internet using radio waves (via a router).When using a WiFi hotspot, your device needs to have its WiFi capability switched on (it should be somewhere under 'settings' or 'connections'), and you need to be in range of the hotspot.

Here at Oak Tree Pubs we've installed free O2 Wifi at every one of our steakhouses, making each of them an 'O2 Wifi hotspot'. Unlike many other kinds of WiFi hotspots, O2 Wifi is free – no hidden charges or nasty surprises, just free, fast and easy internet access. And it's available to everyone, whether or not you're an O2 customer. You can sign up for O2 Wifi at any of its hotspots. Once registered, your WiFi-enabled devices will be connected automatically every time you visit an O2 Wifi hotspot. You don't need any passwords or usernames to connect, and using the service won't eat into your mobile data allowance.

It's simple. Just register your details the first time you access our free service (unless you've already done so at another O2 Wifi hotspot). You'll only need to do this once and you can enter up to five devices. Once signed up, your smartphone, tablet, laptop or whatever WiFi-enabled device you've registered will connect automatically every time you drop by a Oak Tree Pub (or other O2 hotspot).

It's easy to get online using our free WiFi:

1)Check that your device's WiFi is switched on
2)Select 'O2 Wifi' from the network list
3)Open your internet browser and follow the sign-up instructions (enter your phone number and the name of the device(s) you're connecting with)
4)O2 Wifi will send you a text message containing a code. Enter this plus a few simple details
5)Your welcome page should appear – you're now connected

Just click the 'No mobile coverage' link at the bottom of the page and follow the registration process. You'll be given two hours of free usage to tide you over until you can access your SMS. But you will need to fully register (with the code you've been sent) on your next visit to a Oak Tree Pubs or another venue with O2 Wifi.

The strength of O2 Wifi depends on things like how far you are from the access point (although if you're inside one of our restaurants, that shouldn't be a problem). Or how many people are trying to connect to the same hotspot at the same time. Also, some gadgets connect to WiFi quicker than others.

You'll find additional info at o2WiFi.co.uk. Alternatively, call O2 Wifi's customer support line on 0844 4632626, which is open 8am-9pm from Monday to Friday, 8am-8pm on Saturdays and 8am-6pm on Sundays.

A number of reasons. One, security – it helps us protect you from nasty viruses and fraud. Two, legally we need to ask people to register some information about themselves before using the service (to comply with European Data Retention directives). This information may be made available to authorities as required, but we won't share your details with any third party companies.

Three, it's simpler. Registering means you don't have to log in when you visit a Oak Tree Pub or any other O2 Wifi hotspot. You'll also get the opportunity to opt in for news and offers from Oak Tree Pubs.

The terms and conditions for using our free WiFi internet service can be found on the landing page when you connect to the O2 Wifi hotspot at Oak Tree Pubs.

O2 Wifi's wireless network is one of the most secure public access networks. When using it you'll see a personalised welcome page with your name displayed – so when you enter an O2 Wifi hotspot, you'll know that it's genuine.

However, your device will be connected to a public network and, as such, may still be vulnerable. O2 Wifi offers the following tips and precautions to help you to protect your personal data:

1)Look for URLs/addresses starting 'https' when using websites that require logging in (e.g. online email, Facebook or Twitter). The 's' in https means that the page is encrypted and your details are therefore more secure
2)Only enter info like personal banking details once you know the website is secure (look for the padlock icon on your browser, click on it to confirm it is secure)
3)Avoid leaving credit card details exposed on-screen
4)Be careful when responding to emails – avoid divulging any personal or financial details, and remember that your bank will never ask you to send them your password or PIN
5)Avoid 'phishers' (sites that resemble legitimate businesses but are in fact fakes designed to steal your personal details)
6)Install and update well-known anti-virus software and personal firewalls if appropriate
7)Ensure that you turn off automatic log-in facilities and that you log out when your session ends (check that 'Keep me logged in' boxes are not ticked)
8)Use a secure, free VPN to connect to the internet – O2 Wifi recommends http://hotspotshield.com/
9)Ensure that your device is password or pin-protected
10) Don't leave your laptop unattended in a public place. Lock your screen if you absolutely need to leave it

If your gift card has expired whilst our venues were temporarily closed, please be reassured that your balance has not been lost. 

We have extended the expiry of all gift cards which were due to expire between 20/03/2020 and 24/09/2021 up to 25/09/2021.  

So, if your original expiry date fell between 20^th March 2020 and 24^th September 2021 you will now have until 25^th September 2021 to spend and enjoy your balance.

If you are unsure of the balance or expiry date for your card you can check it here: https://www.showmybalance.com/

Robbins' Well gift cards are available to purchase online here. If you order online, you can choose a digital gift card received by email or text message with your own personalised message.

You can also buy physical gift cards from any of our restaurants. Just pop in and speak to a team member.

Oak Tree gift cards (whether physical, email or SMS) are valid at any Oak Tree Pub in the UK as well as any other Mitchells & Butlers venue. You can search all available venues here.

You can credit our gift cards with any denomination of £5, up to the total value of £250 each

Our gift cards are valid for 12 months from the later of the date a value was last loaded onto the card and the date that any value was last redeemed.

Email e-gifts can be sent to anyone with a valid UK email address. Text message e-gifts can be sent to anyone with a UK mobile number starting with 07.

After you've made payment you should receive an email detailing your order and confirming the delivery of your e-gift.

Get in touch with our team with your details and they'll respond to your query as soon as possible.

Just show the email (either on your smartphone or as a print-out) or text message, which will contain a unique gift code, to your server, who will then redeem it for you.

Not at all. If there is any remaining balance on your gift card, feel free to come back and spend it before the expiry date.

To check the balance on your gift card, please click here and follow the simple instructions.

Certainly. The easiest way is via this website https://business.mbdiningoutcard.co.uk/

Alternatively, you can contact the corporate gift card team on gift.cards@mbplc.com 

1. The Gift Card may not be exchanged for cash.

2. The Gift Card is not a cheque guarantee, credit, debit or charge card.

3. No change will be given but the balance can be used for future purchases.

4. We will not be held liable for lost or stolen cards - protect this as you would cash.

5. To check the balance of your Gift Card, please visit www.showmybalance.com and follow the simple instructions.

6. A Gift Card is valid for 12 months from the later of the date that any value was last loaded onto the Gift Card, or the date that any value on the Gift Card was last redeemed

7. The Gift Card is valid at any Mitchells & Butlers venue in the UK.  You can search all available venues at www.thediningoutgiftcard.co.uk/. The Gift Card cannot be used (i) to make any online purchase (ii) at any Moto or other Mitchells & Butlers franchise or (iii) at any site not managed by Mitchells & Butlers: please check with your server that the Gift Card can be used at the particular site before ordering.

8. Gift Cards can be purchased with a minimum value of £5, up to a maximum of £250.

9. SMS and email Gift Cards should be treated as cash. If deleted they will not be resent.

10. SMS and email Gift Cards will be free to receive.

11. Digital Gift Cards are valid either presented on a smart phone or printed out.

12. Gift cards can be used multiple times until all of the remaining balance is spent. You can check the balance of your Gift Card at https://www.showmybalance.com.

Get in touch with our team, who should be able to help you with any further queries.

Each of our steakhouses makes its own decisions regarding charity and raffle prizes. Just contact the manager of your nearest Oak Tree Pub to discuss it with them directly.

It is important to us that our pubs and restaurants provide a safe, social and welcoming environment for all our guests. From time to time our pub teams may have to make a decision to bar an individual guest for the safety of our other guests and staff. These decisions are made at the manager's discretion, at a local level and we support their right as responsible license holders to make such decisions. Consequently all decisions are final and cannot be appealed centrally via our Retail Support Centre.

We welcome breast feeding mothers into our businesses. We understand it's important to feel comfortable when feeding therefore we simply ask that mothers are discreet and thoughtful to other guests.

Please contact the restaurant directly prior to your visit.

We allow guide dogs and assistant dogs into our businesses. Many of our pubs allow dogs in their garden areas, but please check with the business before you visit to avoid disappointment.

For the comfort of all our guests Mitchells & Butlers do not allow the use of electronic cigarettes within our premises. Although we realise that the fumes are just vapours and non harmful this is not clearly understood by everyone and can lead to confusion for others. Therefore, to prevent this, we request that guests do not use this product in our premises.